Contact Us

At ALDO, we’re here to help with all your questions, concerns, or feedback—whether you need support with an order, have a question about our products, or want to share your experience. Below are the easiest ways to reach our team.

1. Get in Touch Directly

Choose the contact method that works best for you, and we’ll respond as quickly as possible.

Contact MethodDetails & Purpose
Email[email protected]Ideal for: Order inquiries (tracking, changes, cancellations), return/refund requests, product questions (sizing, availability), or general feedback.
Mailing Address339 Main AvenueLos Angeles, CA 90001United StatesIdeal for: Formal correspondence, returns (please include your order number with returned items—see our Terms of Purchase for return guidelines).
Phone(213) 555-6789Ideal for: Urgent questions or quick assistance (e.g., expedited order updates). Note: This is a virtual support line for example purposes—update with your actual phone number if applicable.

2. Customer Support Response Time

We strive to provide timely help to every customer:

  • Email: Expect a response within 1–2 business days (we prioritize order-related inquiries to resolve issues faster).
  • Phone: Support hours are 9:00 AM – 5:00 PM PT, Monday to Friday (messages left outside these hours will be returned the next business day).
  • Returns: Once we receive your returned items, we’ll inspect and process them within 3–5 business days (refunds are issued 5–10 days after processing—see Terms of Purchase for details).

3. Frequently Asked Questions (FAQs)

Before reaching out, check our FAQs to find quick answers to common questions:

  • Order Tracking: How do I track my shipment?(Answer: Use the tracking number in your order confirmation email to follow delivery progress. If you don’t see a tracking update, email us with your order number.)
  • Returns & Refunds: What’s the process for returning a product?(Answer: Initiate a return within 60 days of delivery by emailing us your order number. We’ll send a return authorization and shipping instructions—see Terms of Purchase for full eligibility rules.)
  • Product Sizing: How do ALDO shoes fit?(Answer: Refer to our Size Guide page for detailed measurements by product type. If you need additional help, email us with your usual size, and we’ll share fit recommendations.)

We Value Your Feedback

Whether it’s a compliment, a question, or a suggestion, your input helps us improve. Our team is dedicated to making your ALDO experience smooth, stylish, and stress-free—we’re here for you every step of the way.