Shipping Policy

At ALDO, we strive to make your shopping experience seamless—from order placement to delivery. Our Shipping Policy outlines key details about order processing, delivery timelines, 运费 (shipping fees), and how we handle common shipping-related questions, so you know exactly what to expect.

1. Shipping Coverage

We deliver to all locations within our supported service areas (consistent with our global and regional delivery capabilities). Regardless of your location, we apply the same core shipping standards (timelines, tracking, and support) to ensure fairness for every customer. No need to distinguish between domestic and international delivery—all orders follow the guidelines below.

2. Order Processing & Delivery Timelines

Your order goes through two key stages: processing (preparing your items for shipment) and delivery (transit to your address).

a. Order Processing Time

  • Most orders are processed and shipped within 1–3 business days of order confirmation.
  • Processing may take slightly longer during high-volume periods (e.g., sales events, holidays) or if we need to verify your order details (e.g., address, payment) for security.
  • You’ll receive an email confirmation once your order ships, including a tracking number (see Section 5 for tracking details).

b. Standard Delivery Time

  • After your order ships, standard delivery takes 6–12 days to reach your address.
  • Delivery timelines are estimated (not guaranteed) and depend on your location and carrier efficiency.

c. Expedited Delivery

  • For faster service, we offer expedited delivery (available at checkout for an additional fee).
  • Expedited delivery timelines vary by location and will be clearly displayed at checkout (e.g., 2–4 days for select regions).
  • Expedited orders still follow our 1–3 business day processing time—expedited fees apply only to transit speed, not processing.

3. Shipping Fees: Free Shipping on All Orders

We’re proud to offer free standard shipping on every order—no minimum purchase required. There are no hidden fees (e.g., handling charges) added to your order total.

  • Only expedited delivery requires an additional fee (calculated at checkout based on your location and order weight).
  • All shipping costs (including expedited fees) are displayed in United States Dollars (USD) (matching your order currency).

4. Shipping Address Requirements

To ensure smooth delivery, please follow these guidelines when entering your address:

  • Provide a complete, accurate, and deliverable address (including apartment/unit numbers, street names, and zip codes).
  • Double-check for typos (e.g., misspelled city names, incorrect zip codes)—we are not liable for delays, lost orders, or non-delivery caused by incomplete/incorrect addresses.
  • If your order is returned to us due to an undeliverable address:
    • You may request a reshipment (subject to additional expedited fees, if you choose faster delivery).
    • Or, you may request a full refund (processed within 5–10 business days of us receiving the returned order).

5. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a unique tracking number and a link to the carrier’s website.

  • Use the tracking number to monitor your order’s status (e.g., in transit, out for delivery, delivered).
  • If tracking information isn’t updating after 2–3 days of shipment:
    1. Check your spam folder for the shipping confirmation email (it may have been filtered).
    2. Contact our customer support team at [email protected] with your order number—we’ll help resolve tracking issues.

6. Special Cases & Delivery Delays

While we aim to meet our estimated timelines, delays may occur due to circumstances beyond our control:

  • Carrier issues: Weather events, regional shipping disruptions, or carrier staffing shortages.
  • High demand: Extended processing times during sales, holidays, or product launches.
  • Customs delays (for international shipments, if applicable): Hold-ups due to customs inspections (we are not responsible for customs fees or delays).

We’ll notify you via email if we anticipate a significant delay (e.g., more than 3 days beyond the estimated delivery date).

7. Delivery-Related Issues

a. Damaged or Missing Items

If you receive a damaged item, or if an item is missing from your order:

  1. Contact us within 48 hours of delivery at [email protected].
  2. Include your order number, photos of the damaged item/packaging, and details about the missing item.
  3. Our team will review your request and arrange a replacement (if in stock) or a full refund—no extra cost to you.

b. Refused or Unclaimed Orders

If you refuse delivery or an order is unclaimed (e.g., missed delivery attempts), the package will be returned to us. Once received:

  • We’ll issue a refund (minus any non-refundable expedited shipping fees, if applicable) within 5–10 business days.

8. Contact Us for Shipping Questions

If you have questions about your order’s status, delivery timelines, or need help with a shipping issue, reach out to our support team:

  • Email: [email protected]
  • Mailing Address (for returns or formal inquiries): 339 Main Avenue, Los Angeles, CA 90001, United States

We’re here to ensure your ALDO products arrive safely and on time—thank you for choosing us!