Privacy Policy

This Privacy Policy explains how ALDO (“we,” “us,” or “our”) collects, uses, stores, and protects personal information provided by users (“you” or “your”) when you visit our website (ALDO Shoes, Boots, Sandals, Handbags & Accessories), make a purchase, or interact with our services. We are committed to safeguarding your privacy and complying with applicable data protection standards.

1. Information We Collect

We collect personal information to provide, improve, and secure our services. The information we gather falls into two categories:

a. Information You Voluntarily Provide

  • Account & Contact Details: Name, email address (e.g., [email protected]), phone number, shipping/billing address (e.g., 339 Main Avenue, Los Angeles, CA 90001, United States), and password when you create an account or place an order.
  • Order Information: Details about your purchases (e.g., product selections, quantities, payment method, transaction amount in USD) and order history.
  • Communication Data: Content of messages you send to us (e.g., customer service inquiries, feedback) via email or other contact channels.

b. Information Automatically Collected

  • Device & Usage Data: IP address, browser type, operating system, device model, and information about how you interact with our website (e.g., pages visited, time spent, links clicked, referral source).
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) and similar tools (e.g., web beacons) to remember your preferences (e.g., language, login status), analyze website traffic, and personalize your shopping experience.

2. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including:

  • Process and fulfill your orders (e.g., verify payment, arrange shipping, send order confirmations and delivery updates).
  • Provide customer support: Respond to your questions, resolve issues, and assist with returns or refunds (consistent with our 60-day return and 5–10 day refund policies).
  • Personalize your experience: Recommend products based on your browsing and purchase history, and tailor website content to your preferences.
  • Improve our services: Analyze user behavior to enhance website functionality, optimize product offerings, and refine shipping/delivery processes (e.g., 1–3 day shipping preparation, 6–12 day delivery timelines).
  • Maintain security: Detect and prevent fraud, unauthorized access, or other malicious activities to protect you and our business.
  • Comply with legal obligations: Fulfill record-keeping requirements or respond to valid legal requests (e.g., subpoenas).

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

  • Service Providers: Third-party vendors who assist us with core operations, such as payment processors (to handle transactions in USD), shipping partners (to deliver orders), and IT service providers (to maintain website security). These partners are contractually required to protect your information and only use it to perform services for ALDO.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or the safety of you or others.
  • Business Transitions: If ALDO undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction (with prior notice if required by law).

4. Your Privacy Rights

You have the right to control your personal information, including:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate or incomplete information (e.g., updating your shipping address in your account).
  • Deletion: Request the deletion of your personal information, subject to legal or business retention requirements (e.g., order records needed for tax purposes).
  • Withdraw Consent: Opt out of non-essential uses of your information (e.g., personalized marketing) or disable cookies via your browser settings (note: disabling cookies may limit some website features).
  • Account Closure: Request to close your ALDO account (we will retain necessary records as required by law).

To exercise these rights, contact us at [email protected] with your request and relevant details (e.g., account email, order number) for verification.

5. Cookie Management

Most web browsers allow you to control cookies through settings (e.g., block all cookies, delete existing cookies). However, disabling cookies may affect your ability to use certain features of our website (e.g., saving items to your cart, logging in to your account). For more details on cookie types and their purposes, refer to the “Cookie Notice” pop-up on our website.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

  • Encryption of sensitive data (e.g., payment information) during transmission.
  • Restricted access to personal information (limited to authorized staff only).
  • Regular security reviews and updates to our website and systems.

While we strive to protect your data, no online service is entirely secure. We cannot guarantee absolute protection against all potential risks.

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly. Parents or guardians who believe their child has provided information to us may contact us at [email protected] to request removal.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this page (note: no specific dates are included per your request, but we will notify users of material changes via email or a prominent notice on our website). We encourage you to review this policy regularly to stay informed about how we protect your privacy.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

  • Email: [email protected]
  • Mailing Address: 339 Main Avenue, Los Angeles, CA 90001, United States