Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of products (including footwear, bags, and accessories) from ALDO’s website (ALDO Shoes, Boots, Sandals, Handbags & Accessories) (“Website”). By placing an order on our Website, you (“Customer” or “you”) agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies referenced herein.

1. Acceptance of Orders

1.1 When you submit an order through our Website, you are making a binding offer to purchase the selected products at the listed price (in USD). We reserve the right to accept or reject your order in whole or in part, for any reason, including but not limited to:

  • Insufficient stock or availability of the requested products;
  • Errors in product pricing, descriptions, or images on the Website;
  • Suspected fraud, unauthorized payment activity, or incomplete/incorrect order information (e.g., invalid shipping address).1.2 If we accept your order, we will send a confirmation email to the email address you provided, detailing your order number, products, total cost, and shipping details. This email constitutes a binding contract between you and ALDO. If we reject your order, we will notify you via email and will not charge your payment method (or will issue an immediate refund if a charge was processed in error).

2. Payment Terms

2.1 All prices displayed on the Website are in United States Dollars (USD) and include applicable taxes (where required by law). No additional hidden fees (e.g., handling fees) will be added to your order—we offer free shipping on all orders, as stated in our shopping policies.2.2 You may pay for your order using the payment methods listed on the Website (e.g., credit cards, debit cards, digital wallets). By providing payment information, you confirm that:

  • You are the authorized holder of the payment method;
  • The payment information you provide is accurate and complete;
  • You have sufficient funds or credit to cover the total cost of the order.2.3 We use secure payment processing services to protect your payment information (consistent with our Privacy Policy). We do not store full payment details (e.g., complete credit card numbers) on our servers.2.4 If your payment is declined, your order will not be processed. You may update your payment information and resubmit the order, subject to stock availability.

3. Shipping & Delivery

3.1 Order Processing Time: Most orders are processed and shipped within 1–3 business days of order confirmation. Processing may be delayed for high-volume periods (e.g., holidays) or if additional verification of your order is required.3.2 Delivery Timeframes:

  • Standard delivery: Expected to arrive within 6–12 days from the date of shipment.
  • Expedited delivery: Available for an additional fee (where applicable). Details on expedited delivery timelines will be displayed at checkout.3.3 Shipping Address: You are responsible for providing a complete, accurate, and deliverable shipping address. We are not liable for delays, lost orders, or non-delivery caused by incorrect or incomplete address information. If an order is returned to us due to an undeliverable address, you may request a reshipment (subject to additional shipping fees, if applicable) or a refund (minus any non-refundable costs).3.4 Risk of Loss: Title and risk of damage to or loss of products pass to you upon delivery of the products to the shipping address you provided. If you receive damaged, defective, or incorrect products, you must notify us within 48 hours of delivery (see Section 5 for return/exchange instructions).

4. Product Information & Availability

4.1 We strive to provide accurate and up-to-date information about our products (e.g., descriptions, sizes, colors, prices) on the Website. However, we do not guarantee that all product information is error-free:

  • Product images are for illustrative purposes only; actual colors, textures, or details may vary slightly from the images.
  • Size charts are provided as a guide; fit may vary by product style.4.2 Product availability is displayed on the Website at the time of order. If an item becomes unavailable after your order is confirmed (due to unforeseen stock issues), we will notify you via email and issue a full refund for the unavailable item(s) within 5–10 days.

5. Returns & Refunds

5.1 We offer a 60-day return period for most products, starting from the date of delivery. To be eligible for a return:

  • Products must be unused, unworn, and in their original condition (with all tags, packaging, and accessories intact).
  • Footwear must not have visible signs of wear (e.g., scuffs on soles) or damage.
  • Custom or personalized products are non-returnable, unless damaged or defective.5.2 To initiate a return:
  1. Contact our customer service team at [email protected] with your order number and reason for return.
  2. We will provide you with a return authorization number and instructions for shipping the product back to us.
  3. You are responsible for safely packaging and shipping the return item(s) to our specified address. We recommend using a trackable shipping method, as we are not liable for lost return shipments.5.3 Refund Processing: Once we receive and inspect your returned item(s) (typically within 3–5 business days of delivery to our facility), we will issue a refund to your original payment method. Refunds are processed within 5–10 days of inspection, and timing for the refund to appear in your account may vary by payment provider.5.4 Exchanges: We do not offer direct exchanges. If you wish to exchange a product (e.g., for a different size or color), please return the original item for a refund and place a new order for the desired item (subject to availability).

6. Customer Responsibilities

6.1 You agree to:

  • Provide accurate, truthful, and complete information when placing an order (e.g., name, email, shipping address, payment details).
  • Use the Website and purchase products only for personal, non-commercial purposes (unless you have written permission from ALDO to resell our products).
  • Protect your account credentials (e.g., password) and notify us immediately if you suspect unauthorized access to your account.6.2 You are liable for any costs incurred by us due to your breach of these Terms (e.g., fees for returned payments, shipping costs for undeliverable orders, or legal fees for fraudulent activity).

7. Modifications to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make material changes, we will notify you via a prominent notice on the Website or an email to the address associated with your account. Your continued use of the Website or placement of orders after such notice constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

8. Limitation of Liability

8.1 To the maximum extent permitted by law, ALDO shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of use, loss of profits, or inconvenience) arising from your purchase, use, or inability to use our products or services, even if we have been advised of the possibility of such damages.8.2 Our total liability to you for any claim related to these Terms (whether for breach of contract, negligence, or otherwise) shall not exceed the total amount you paid for the specific product(s) giving rise to the claim.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms or your purchase, please contact us:

  • Email: [email protected]
  • Mailing Address: 339 Main Avenue, Los Angeles, CA 90001, United States